Frequently Asked Questions

Common questions from our customers

What payment methods do you accept?

You can pay via PayPal, credit or debit card through Stripe, or cryptocurrency via Coinbase Commerce or BitPay.

Is it safe to pay on your website?

Yes. All payments comply with EU and Bulgarian regulations for data security and consumer protection.

Do you store my card details?

No. Card payments are processed by Stripe. We do not store or access your full card information.

Can I pay with PayPal without an account?

Yes. PayPal allows payment with or without an existing PayPal account.

Do you accept cryptocurrency payments worldwide?

Yes. Cryptocurrency payments are available worldwide through supported providers.

Do you offer free shipping?

Yes. Free worldwide shipping is included in the product price. There are no extra shipping charges.

Which courier do you use?

We ship with DHL or FedEx. The carrier is selected based on your destination for fastest delivery.

How long does shipping take?

EU orders usually arrive in 2 to 5 business days.
Non-EU orders usually arrive in 3 to 7 business days.
These are estimates, not guarantees.

Will I receive a tracking number?

Yes. You will receive an email with a tracking number and a tracking link once your order ships.

Can I track my order on your website?

Yes. You can track your order through your customer profile.

Do you guarantee delivery times?

No. Delivery times depend on the courier and customs procedures.

Do non-EU customers pay customs fees?

Yes. Customs duties, import taxes, and related fees are your responsibility and are not included in the price.

Can I return a product if I am in the EU?

Yes. EU customers can return a product within 14 days of delivery without giving a reason.

What are the conditions for EU returns?

The product must be unused and in its original packaging. You pay the return shipping cost.

Will I get a full refund as an EU customer?

Yes. You receive the full purchase price, including the free shipping. Refunds are processed within 14 days after we receive the return.

Can non-EU customers return products?

Yes, but only if the product is faulty or non-conforming.

Who pays return shipping for non-EU returns?

The customer pays return shipping and any customs-related costs.

What if my product is defective or damaged?

How do I start a return?

Email info@paragon-tt.com with your order number, reason for return, and photos if applicable.

How long do refunds take?

Refunds are processed within 14 days after we receive the returned product.

How will I receive my refund?

Refunds are issued to the original payment method.

Are there any return exclusions?

Yes. Used products, damaged items, or products not returned in original packaging may be rejected.